Shipping & Returns

As a wholesaler we use a variety of carriers and as a result products on your order may arrive seperately.

Economy deliveries are offered free of charge to UK Mainland as standard. Some third party suppliers do charge to highlands postcodes however so we do reserve the right to apply a charge to these areas; please refer to the information on the product page. Offshore deliveries will always incur an additional charge.

Unless otherwise stated on the product page then Economy delivery will be made between 8-6PM using an 18 ton vehicle and delivered kerbside. Paid for delivery upgrades, including set delivery days and shorter time windows, are available on request.

Delivery dates will be notified to the delivery contact, either via a phone call to the delivery contact or by sending them a notification. This notification may be sent via text message or email. Where bookings are made by phone any delays in responding will delay delivery.

Where provided, delivery dates and times are given as a guide only and do not form a contractual agreement. Unless otherwise agreed Customers should expect to be on site between 8-6PM on day of delivery.

We will not be able to accept liability for any losses (including food or booked engineers) sustained as a result of late delivery. We recommend that buyers do not book food deliveries or engineers until the order has arrived and has been checked.

Failed delivery charges will be billed for any deliveries/service that cannot take place. This charge will be passed on at cost but will vary per product and postcode. Any cancellation/delay made after 4PM the working day prior to delivery will also be charged on.

It is the buyers responsibility to make us aware of any delivery restrictions at point of placing the order. This includes but is not limited to access restrictions and timings. Please make sure that you ask your customer regarding any issues they may be aware of.

Not all services will be available for all products and postcodes. You can view what is available by entering the delivery postcode on the product page or contacting our office.

Unpack and Positions: The item will be taken to room of choice and packaging will be taken away. Any stairs or steps (no matter how small) should be discussed in advance. Unpack and positions are done by the delivery drivers and should not be considered an installation. It is the responsibility of the Buyer to double check dimensions of product and site prior to booking.

Disposals: Old units booked for disposal should be of a comparable size and weight. They must be empty, dry and clean, refrigeration must be fully defrosted. They must be outside ready for the crew to collect. Disposal charges can only be removed from an invoice until 4PM the day before delivery is booked.

Installations: These are usually booked after confirmation that the item has been delivered successfully. Each installation type will have a checklist to help you understand what needs to be in place for your product to be installed successfully. If installation fails due to one of these prequistites not being in place we will be unable to credit the visit. Installs cancelled after 2pm the day before they are booked cannot be refunded.

It is the Buyer’s responsibility to ensure that the equipment is fully inspected at the time of taking delivery. The product can be damaged even if the outer packaging looks ok. Should equipment arrive damaged then the delivery note must be endorsed accordingly and the Seller notified in writing within 24 hours.

Claims for damage will not be entertained if the carrier has received a clean signature or if signed unexamined.

Under no circumstances can used items be returned.