Blue Badger Wholesale Ltd Terms & Conditions of Sale

We are a B2B Wholesaler selling products intended for Commercial settings and our T&Cs reflect this. In particular we would like to highlight that the consumer rights act of 2015 does not apply to businesses and whilst we always endeavour to support our customers with any issues that arise we cannot accept liability for additional costs as a result of distributors selling to consumers.

In these conditions "the seller" means Blue Badger Wholesale Ltd . The "buyer" is any person or persons acting on their own behalf or for a "Firm or Company" who enters into a contract whether written or verbal.

All orders accepted by the seller will be subject to these Terms and Conditions of Sale.

While every attempt will be made to adhere to our published ‘"Price List" we reserve the right to alter or amend prices without prior notification. Prices quoted are exclusive of Value Added Tax.

Outstanding invoices are expected to be settled in chronological order, with older invoices paid before newer ones. If a buyer's account is on stop, all older invoices must be cleared before new orders can be processed. New orders will not be accepted on a proforma basis as an alternative payment method unless explicitly agreed, as older invoices must be settled first.

Delivery lead times are provided in good faith and should be considered as guidelines rather than guarantees. While we strive to meet all estimated lead times, delays can occur due to circumstances beyond our control, including but not limited to:

• Transit delays (by sea, air, road, or rail)
• Customs or border control issues
• Supplier or third-party logistics disruptions

We are committed to keeping you informed of lead times and will communicate any changes as soon as they become known to us. If an item is delayed and cannot meet a required delivery date, Blue Badger will make every effort to source an alternative solution. However, please note that we are not contractually obligated to provide a substitute.

Where possible, Blue Badger may offer a delivery window as a guideline to assist with planning. These delivery windows are provided in good faith but are not guaranteed, and Blue Badger will not be liable if the delivery occurs outside of the indicated time frame. Blue Badger will not accept any liability for losses (including food losses) sustained by the buyer/end user in the event of late delivery by the seller or their agents.

Standard delivery hours are between 8:00 AM and 6:00 PM, and it is the responsibility of the buyer to ensure that a representative is available on-site to receive the delivery at any time within these hours, regardless of whether a delivery window has been provided.

Delivery will be booked with the contact details specified on the order, unless a mobile or email is provided, where a notification will be sent instead. In most circumstances, deliveries will not proceed to dispatch unless a method of communication has been established.

• It is the responsibility of the buyer to provide accurate and responsive contact details for someone who is available to accept the delivery booking communication.
• If we are unable to book the delivery due to missing or unresponsive contact details, Blue Badger will not be held liable for any resulting delays.
• Deliveries are booked via phone call, SMS message, or email depending on the contact information provided. We must be informed 24 hours before delivery if the contact/site does not accept the booking confirmation.
• If a mobile number is supplied, booking attempts will generally be made via SMS or phone call.
• If the contact listed is the buyer, it is their responsibility to relay booking and delivery details to their end customer or the person expecting the delivery.
• An accurate delivery address must be provided.
• Deliveries requested for the next day or for a specific date will be treated as prebooked. Delivery will be attempted on the next working day or on the requested date; however, neither option can be guaranteed. A representative must be available on site (or able to attend) between 8:00 am and 6:00 pm.

Clear communication and accurate contact information help ensure a smooth delivery process.

At the time of placing your order, it is the buyer's responsibility to inform us of any delivery requirements beyond our standard kerbside delivery using an 18-ton vehicle. Additional requirements may include, but are not limited to:

• Timed and Parking restrictions
• Use of a smaller vehicle
• Additional delivery personnel
• Specialist equipment such as a stair walker (any such additional services will incur a surcharge, which will be confirmed and agreed upon at the point of order.)
• Driver ID requirement at site

The buyer must notify us of any potential access issues to the delivery location. This includes, but is not limited to:

• Steps or stairs
• Narrow access points (road, driveway, or building)
• Any other factors that could affect safe and successful delivery

Accurate and complete information ensures that delivery can be carried out smoothly with no unexpected charges.

If you require delivery to a specific room, positioning of goods, or unpacking, you must advise us of any restrictions within the premises. These include, but are not limited to:

• Stairs or steps
• Narrow doorways, corridors, or walkways
• Obstructions that could impede safe access
• The delivery area must be clear and accessible so that our team can complete the service safely
• Manufacturing delays
• Shipping delays

This service is limited to a ground floor location for larger equipment. However, for smaller equipment if there is a lift available then delivery to above ground locations may be possible. Speak to us at point of order to confirm.

Delivery upgrades are chargeable services. While our transport teams always strive to accommodate and plan for these additional services, they are not guaranteed.

• If the seller is unable to fulfil a requested upgrade, they may, at their discretion, offer a refund of the associated charge. This does not apply to “special order” deliveries, which are separately quoted.
• Cancellation notification of additional services must be received at least 24 hours before the scheduled delivery. Cancellations received after this time may still be chargeable. This includes being refused by the site or end user on the day, the charge will not be refundable. These services are factored into our route planning and incur costs regardless of whether the service is completed.
• If a service (e.g., disposal or unpacking) is refused at the time of delivery but later required, it will be treated as a new request and will be charged again, including transport costs.
• Disposal cost is based on like for like equipment and being completed/collected at the same time as a delivery of a new unit. If a separate collection is required, it will be charged at a different rate.
• Where a disposal of an old unit has been purchased, the appliance must be ready for collection by 8 am on the day of delivery/collection. Old appliances will only be collected if they are disconnected, clean, empty, safe, and free of ice and water. Appliances that are heavily soiled, have sharp edges, broken glass or are heavily frosted cannot be collected.

Aborted delivery charges will apply if a delivery has been cancelled after the equipment has left the warehouse. Charges will also apply for cancellations made on the day of delivery, whether before arrival or at the point of delivery. These charges reflect the costs incurred for route planning and transportation and will be passed on to the buyer.

Aborted deliveries can be minimised by ensuring accurate information is provided at the point of order. Supplying multiple contact numbers is recommended to help ensure the delivery crew can reach someone on site within the allocated delivery window. However, it cannot be guaranteed that the crew will attempt to contact all provided numbers, as each delivery is allocated a specific time slot.

Aborted or failed delivery charges may also apply where a delivery or service cannot be completed as scheduled. Such charges will be passed on at cost and may vary depending on the product and delivery postcode.

Any cancellation or request to delay delivery received after 4:00 PM on the working day prior to the scheduled delivery date will be treated as an aborted delivery and may be subject to the applicable charge.

Prior to agreeing to an order, it is the buyer’s responsibility to check and agree the equipment specification and to ensure their end user has been given the opportunity to review and confirm the specification themselves. Blue Badger will not accept liability for specification-related issues, and any costs incurred will be passed onto the buyer.

Items classified as special order include:

• Products not regularly stocked by Blue Badger
• Bespoke or custom-built items
• Items that do not fall under standard order classifications

Please note the following conditions:

• All specifications must be confirmed and approved prior to ordering, as special order items are typically non-returnable.
• A deposit may be required for special order items. If applicable, this will be communicated before the order is placed with the factory or supplier.
• Orders from Diamond Europe, Diverso & Coreco are treated as special orders. These items are imported on demand and are subject to individual transport charges.
• In the event a buyer wishes to return a Diamond Europe item, it will be at the discretion of Diamond Europe, Diverso & Coreco whether the return is accepted. If accepted, restocking and transport charges will apply.
• Special orders cannot be cancelled once the order has been confirmed with the supplier or production has begun.
• If a cancellation request is made after this stage, a full refund may not be possible, and any costs incurred will be deducted.
• The buyer remains responsible for the sale and final acceptance of the goods once the order is confirmed.
• If a delivery is delayed at the request of the buyer or end user, and the item must be stored, storage charges may apply.

By proceeding with a special order, the buyer accepts these terms in full.

Blue Badger is a trade-only wholesaler, and to ensure consistency and clarity, all communication will be directed to our account holders (buyers/dealers/distributors). We kindly request that all correspondence and delivery information be relayed to the end user by the buyer. Blue Badger will not communicate directly with end users unless expressly agreed in advance.

As the buyer, you are expected to manage communications with your own customers, as you will be held partly responsible for any charges incurred due to miscommunication, delays, or failed deliveries. All charges are passed on from the seller to the buyer.

This approach helps maintain clear lines of responsibility and ensures a smooth service for all parties involved.

• All proforma invoices are valid for 30 calendar days/1 month from date of issue.
• Stock will be reserved during this period but will not be released until full payment has been received and cleared.
• If payment is not received within 30 days, the order will be automatically cancelled and any stock reserved will be released back into general inventory, unless the buyer has contacted us within this period to agree alternative arrangements.
• Where alternative arrangements are agreed, stock may be held for a longer period at our discretion.
• Buyers may place a new order after cancellation, subject to stock availability and current pricing

Condition of Returned Goods
At the point of delivery, any item being returned - whether due to damage, fault, or for restocking - must not be used under any circumstances, regardless of its condition.

Replacements
If a replacement is agreed, a new unit will be dispatched, and the original unit will be collected at the same time.

Used Returns
If a returned item is found to have been used, no refund or credit will be issued. In such cases, the buyer will be charged the full value of the goods.

A 25% restocking charge will apply to all cancellations after goods have been picked from stock, as well as to returns, whether refused at delivery or already delivered. Transport costs will also be charged. Photographic evidence of the equipment's condition is required for all return requests. Returns are accepted only for unused equipment, and Blue Badger reserves the right to reject any return where the equipment has been connected to power or otherwise used.

The Buyer or receiver is responsible for ensuring that all goods are visually inspected upon delivery for any signs of damage. Any damage must be clearly noted on the carrier's delivery note at the time of receipt. All damage must be reported to the seller within 24 hours of delivery to enable the seller to submit a claim to the carrier.

When reporting damage, the buyer must provide either their purchase order number or the seller's order number, the relevant product SKU code or item description, together with clear photographic evidence of the damage to both the goods and the original packaging. The carrier requires evidence of damage to the packaging in order to consider a claim.

Cosmetic damage, or any damage reported outside the 24-hour notification period, may not be eligible for exchange. Where appropriate, the seller may, at its discretion, offer a damage allowance or supply a replacement part. Once a damage allowance has been accepted, the goods shall become non-returnable. This does not affect the product warranty.

Damage claims may not be accepted where the carrier's delivery note has been signed as "received in good condition" or "unexamined." Damage claims may also not be accepted where the Buyer has accepted the goods and subsequently transported them onward.

Used goods are not eligible for return under any circumstances.

Clearance or B-stock goods are sold as seen and any marks or damage are clearly notified on the website and are non-returnable. No refunds, exchanges, or credits will be issued for such goods unless they are found to be faulty upon receipt and the seller is notified within the time frame specified in these Terms and Conditions.

Blue Badger Wholesale Ltd. provides a warranty as stipulated at point of sale, unless stated otherwise. The warranty covers defects in materials and workmanship under normal use, provided the Goods are installed, used, and maintained in accordance with the manufacturer's instructions.

Exclusions: The warranty does not cover misuse, neglect, accidental or environmental damage, improper installation, unauthorised repairs, use of non-genuine parts, consumables, wear and tear, or failure to follow maintenance guidelines.

Territory: Warranty applies to the UK Mainland & Northern Ireland only. Offshore locations are excluded unless agreed in writing.

Claims: Buyers must notify manufacturing defects in writing within 14 days from installation, with supporting evidence of the fault, supply proof of purchase, and allow inspection. If approved, Blue Badger Wholesale Ltd. will repair or replace at its discretion. On all occasions the manufacturer/brand reserve the right to inspect the unit to ascertain a fault.

Service calls are visits to inspect, maintain, or repair Goods and may be warranty or chargeable.

• Warranty service calls are free of charge for labour and parts where faults are confirmed as warranty-related, except where the applicable manufacturer's warranty is parts-only.
• Non-warranty service calls (e.g. misuse, user error, maintenance issues) are chargeable for callout, labour, parts, and travel, and may require pre-payment.
• Service calls are normally carried out Monday-Friday, 9 am-5 pm.
• Buyers/end users must ensure safe access and a clear working area. Failure to do so may incur extra charges.
• Blue Badger and its engineers will not tolerate physical or verbal abuse. Any misconduct will be addressed appropriately, including involving the authorities where necessary.
• Invoices are payable within 30 days. Disputes must be raised within 14 days of invoice receipt.

Chargeable service calls apply where faults are due to:

• Unauthorised modifications or repairs
• Negligence, misuse, or improper operation
• Incorrect installation
• Failure to carry out routine maintenance

Blue Badger Wholesale Ltd. is not liable for indirect or consequential losses. Total liability is limited to the value of the Goods or service provided.

Service is subject to technician availability and reasonable lead times. Emergency callouts and out-of-area travel may incur additional charges.

A service report will be provided after each visit. Buyer/end user confirmation may be by signature or photographic evidence of equipment identification. Where a service visit has been completed, lack of a signature or photographic evidence will not be accepted as grounds for non-payment of a chargeable call-out.

These terms outline the process and responsibilities for submitting a warranty service request to Blue Badger Wholesale Ltd.

Warranty calls may only be logged for equipment:

• Purchased from Blue Badger Wholesale or an authorised reseller
• Within the valid warranty period

All claims are subject to the Company's Basic Warranty Terms & Conditions.

• A confirmation email and case reference will be issued on submission.
• Buyers/end users may be asked to complete basic checks before a visit. Failure to do so may result in a chargeable call-out if the fault is user-related.

• Visits take place Monday-Friday, 9:00 am-5:00 pm, subject to availability. (charges may apply if a request is outside these times)
• Buyers/end users must ensure safe access and that a responsible person is present.

• If the fault is not covered by warranty, the visit becomes chargeable.
• All charges will be communicated and must be agreed before any re-attendance.

Liability is limited to repair or replacement under warranty. No liability is accepted for consequential loss, business interruption, or loss of profits.

These terms define responsibilities where a buyer/end user appoints a third-party engineer to install, service, or repair equipment supplied by Blue Badger Wholesale Ltd.

• Blue Badger Wholesale does not authorise or certify external engineers unless agreed in writing.
• Any third-party engineer acts solely on behalf of the buyer/end user.

• All warranty work requires prior written approval from Blue Badger Wholesale.
• Unauthorised repairs may void the warranty, and the Company accepts no liability for resulting costs, damage, or failures.

The buyer/end user must ensure third-party engineers:

• Hold appropriate qualifications and certifications
• Follow manufacturer instructions
• Use genuine spare parts only
• Provide a written service report and any test certificates

• Only pre-approved and reasonable costs for authorised warranty work may be reimbursed.
• Invoices and reports must be submitted within 14 days.
• Unauthorised costs will not be reimbursed.

• Blue Badger Wholesale accepts no responsibility for third-party workmanship or safety.
• The buyer/end user remains fully liable for all risks and losses arising from third-party work.

These terms apply to all spare parts ("Parts") supplied by Blue Badger Wholesale Ltd. The warranty covers defects in materials or workmanship only and does not guarantee fault resolution unless the full repair has been correctly diagnosed by a qualified engineer.

• All new Parts are warranted for 90 days from delivery, unless stated otherwise.
• Manufacturer warranties take precedence where a longer period applies.

• Replacement or credit (at the Company’s discretion) for defective Parts.
• Standard carriage for replacement items where claims are accepted.

Warranty does not cover incorrect diagnosis, improper installation, misuse, unsuitable operating conditions, normal wear items, electrical damage from surges or moisture, labour, call-out costs, or consequential losses.

Buyers must:

• Notify the Company within 14 days of the defect and within the warranty period
• Provide invoice details and Part identification
• Return the defective Part for inspection (carriage paid unless agreed otherwise)

No replacement or credit will be issued until the defective Part has been received and assessed. If approved, a replacement or trade credit will be issued.

All Parts must be installed by a qualified engineer in accordance with manufacturer instructions. Proof of professional installation may be required.

Liability is strictly limited to the value of the defective Part only. No liability is accepted for labour, travel, downtime, or indirect losses.

These Terms & Conditions set out the process and responsibilities for buyers ("the buyer") when submitting a warranty service request ("warranty call") to Blue Badger Wholesale Ltd. ("the seller").

A warranty call may only be logged for equipment:

• Purchased directly from Blue Badger Wholesale or its authorised reseller, and still within the applicable warranty period as stated on the invoice or manufacturer’s documentation.

• Warranty coverage is subject to the conditions and exclusions in the Company’s Basic Warranty Terms & Conditions.

All warranty service requests must be submitted using one of the following:

• The Warranty Service Request Form on our website: https://bluebadger.co.uk/aftersales-spares

A direct service request link provided on order confirmations, invoices, or by request. Requests made by telephone or email alone will not be accepted as a formal warranty call.

The buyer must complete all mandatory fields on the online form, including:

• Company name and contact details.
• Product model, serial number, and proof of purchase.
• Description of the fault, including any error codes or symptoms.

Confirmation that the product was installed and maintained according to the manufacturer's instructions.

Once the form is submitted, the buyer will receive an email confirmation with a unique case reference.

The buyer must ensure:

• Clear, safe access to the equipment.
• A responsible person is present to provide site access and sign the service report.

If the reported fault is outside the scope of the warranty (e.g., misuse, installation error, lack of maintenance), the visit will be treated as chargeable service call under the Company’s Service Call Terms.

Any charges will be communicated and must be accepted by the buyer before the visit proceeds.

After the visit, the engineer will provide a service report detailing the work carried out and the outcome of the warranty inspection.

The buyer/end user must sign or otherwise acknowledge receipt of this report.

Blue Badger Wholesale’s liability in respect of any warranty call is limited to the repair or replacement of defective goods, in accordance with the Company’s Basic Warranty Terms & Conditions. The Company is not liable for consequential loss, business interruption, or loss of profits.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

For all installations, all associated connections, clearances, and access requirements must be confirmed prior to approval and scheduling. A site survey may be required to assess these details, either via photographic evidence or a site visit by a representative. Installation costs must be agreed upon in advance. If an installation fails, Blue Badger reserves the right to pass on any associated costs incurred and may recharge for a return installation.

Any charges submitted to Blue Badger must be approved in advance. We will not accept liability for additional works, services, or resources unless prior agreement has been obtained. Blue Badger may request a quotation as proof of the proposed charges or may require time to obtain a quote independently.

These Terms & Conditions outline the circumstances under which the commencement date of a product warranty ("Warranty Start Date") may be postponed for goods supplied by Blue Badger Wholesale Ltd. ("the seller").

Unless otherwise agreed in writing, the warranty period for all goods begins on the date of delivery to the original purchaser, as shown on the Company's invoice.

A buyer wishing to postpone the Warranty Start Date must submit a written request to the Company before placing the order.

Requests must include:

• The reason for postponement (e.g., delayed site opening or phased installation).
• The proposed new start date.
• Evidence that the goods will remain unused and stored in accordance with the manufacturer’s guidelines.

The Company will only consider a postponement if the buyer provides proof of the onward sale or confirmed installation schedule (for example, the purchaser’s order or project contract).

Blue Badger Wholesale reserves the right to refuse any request at its sole discretion.

Any agreed postponement will be confirmed in writing by Blue Badger Wholesale prior to order acceptance.

Unless stated otherwise in the confirmation:

• The warranty will commence on the approved postponed date.
• All other warranty terms and exclusions remain unchanged.
• The goods must be stored in a clean, dry, secure environment and not commissioned or used before the postponed date.

Postponement cannot extend the overall duration of the warranty beyond the original period specified for the product.

If the goods are installed, commissioned, or used prior to the postponed date, the warranty will be deemed to have started from the earlier of the actual installation/commissioning date or the original delivery date.

Unless expressly agreed in writing, the Company does not authorise or certify any external engineer as its agent.

The buyer may employ any competent, suitably qualified engineer, but such engineer acts solely on behalf of the buyer.

• Any warranty work must be approved in writing by Blue Badger Wholesale before a third-party engineer attends.
• Approval will normally require a fault diagnosis and an agreed call-out or repair plan.

• If repairs are carried out by a third-party engineer without prior written approval, the Company’s warranty may be void for the affected equipment or component.
• The Company is not liable for costs, damage, or subsequent failures arising from unauthorised work.

The buyer must ensure that any third-party engineer:

• Holds appropriate trade qualifications (e.g., Gas Safe for gas appliances, electrical certification where relevant).
• Follows the equipment manufacturer’s installation and service instructions.
• Uses only genuine spare parts sourced from the manufacturer or Blue Badger Wholesale.
• Provides a detailed written service report and any test certificates upon completion.

Where the Company authorises a third-party engineer to carry out warranty repairs:

• Only reasonable and pre-agreed labour rates, travel, and parts will be reimbursed.
• An official invoice and service report must be submitted within 14 days of the visit.

The Company will not reimburse any charges or expenses incurred without its prior written approval.

Blue Badger Wholesale accepts no responsibility for the workmanship, safety, or performance of any third-party engineer.

The buyer remains liable for all risks, damages, or losses resulting from work performed by such engineers.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

If equipment has been moved from the original delivery location, proof of identification will be required to verify the unit. The data plate is the preferred method, as it displays the serial number, and may be requested if prior notice of movement has not been given. The warranty will remain with the original buyer who purchased the unit, and any associated charges will be billed to them. Authorisation from the buyer will be required before attendance.

We reserve the right to change specifications at any time, with notice provided where possible. All images shown are for illustration purposes only. If a particular feature is essential to the purchase, this must be communicated prior to placing the order. Features not specified at the time of purchase cannot be used as grounds for return. Blue Badger or the supplier reserves the right to refuse any claim.

UK WEEE Regulations (SI2006/3289 Waste Electrical and Electronic Equipment Regulations 2006 as modified by any subsequent legislation).

Future WEEE: The Seller sells its products either retaining the Producer’s obligations under the WEEE Regulations or with our customer taking on those responsibilities. In either case the customer must clearly state which of these options he requires and this must be documented.

The Seller will confirm this option on its order acceptance documentation. The customer must agree to disclose this agreement to any subsequent purchaser(s) of this equipment, as required by the regulations.

Historic WEEE: The purchaser agrees to absolve The Seller from its obligations under the UK WEEE Regulations which require The Seller to be responsible for financing the collection, treatment, recovery and environmentally sound disposal of any product supplied before 13th August 2005, where a similar new product is being purchased.

The Company undertakes the collection, treatment, recovery and environmentally sound disposal of any product supplied before 13th August 2005 (or outside the scope of the WEEE regulations) subject to payment of its current disposal fees.

The Seller shall not be liable in respect of any breach of contract due to any cause beyond his reasonable control including Act of God, inclement weather, flood, lightning or fire, industrial action or lockouts, the act or omission of Government, highways authorities, other competent authority, war, military operations or riot, or the act or omissions of any party for whom the Seller is not responsible.

Any contract shall be deemed to be made in England according to English Law and subject to the jurisdiction of the English Courts.